What We Collect When You Use spins
Account & Personal Information
When you register an account on spins, we collect the information you provide directly, including your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, comply with applicable legal requirements, and keep your account secure.
We may also request identity verification documents such as a copy of your ID when required for account verification or withdrawals exceeding certain limits.
Device, Browser & Usage Information
The spins platform automatically collects technical information when you access the platform, including your IP address, web browser type and version, device type and operating system, session time and duration, and the pages you visit within the platform.
This information is used for security purposes, fraud detection, and platform performance improvement. Usage data helps us understand how users interact with the platform so we can continue to enhance it.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), spins collects information relating to the payment method you use — including registered e-wallet details. Full card numbers or sensitive banking information are not stored on our servers; they are transmitted directly to encrypted and certified payment processors.
Transaction records are retained for a defined period for legal compliance purposes and to resolve any financial disputes that may arise.
Cookies & Tracking Data
Spins uses cookies — small text files stored on your device — to maintain your login session, save platform preferences, and understand aggregated usage patterns. Cookies do not contain personal information that can directly identify you.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect platform features that rely on them, such as keeping you logged in.
Why We Use This Data — Clear and Limited Purposes
Spins uses the information collected solely for legitimate purposes that are necessary for the operation of the platform. We do not use user data for purposes beyond the scope stated in this policy without your consent.
- Account management: verify identity, process deposits and withdrawals, and manage account balances in MYR.
- Platform security: detect suspicious activity, prevent fraud, and protect user accounts from unauthorised access.
- Service improvement: analyse aggregated usage patterns to improve the platform's performance, interface, and content.
- Communications: send important notifications related to your account, transactions, or platform policy updates.
- Legal compliance: fulfil compliance obligations as required under applicable Malaysian law.
When and With Whom Your Data May Be Shared
Spins does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Data sharing only occurs in limited and necessary situations:
Payment processors: Required payment information is shared exclusively with approved third-party payment processors to facilitate MYR transactions. These processors are bound by strict confidentiality agreements.
Competent authority: spins will disclose user information to law enforcement authorities or regulatory bodies where required by court order or applicable Malaysian law. We do not share more than what is legally required in such situations.
Technical support services: Technical service providers who assist in operating the platform may have limited access to system data necessary to perform their services, and are bound by strict data protection agreements.
How Your Data Is Stored and Protected
Encryption & Technical Safeguards
All data transmitted between your browser or app and spins servers is protected using SSL encryption. Sensitive information such as passwords is stored in cryptographically processed form, not as plain text. Our systems are safeguarded by multiple layers of technical security that are updated on a regular basis.
Access to user data within the spins system is restricted to staff who require it to perform their duties, and all access is logged for internal audit purposes.
Data Retention Period
Spins retains users' personal data for as long as your account remains active, or for the period required to fulfil applicable legal obligations. Financial transaction records are retained in accordance with relevant Malaysian legal requirements.
Once an account is closed and the required retention period has lapsed, your personal data will be securely deleted or anonymised from our systems. Data that is no longer needed will not be retained beyond what is necessary.
Your Rights as a User — Access, Correction, and Deletion
As a spins user in Malaysia, you have the following rights regarding the personal data we hold about you:
- Right to Access
- You have the right to request a copy of the personal information we hold about you. This request can be submitted through customer support within your account portal.
- Right to Rectification
- If your personal information is inaccurate or has changed, you have the right to request a correction. Basic details such as phone number and email address can be updated directly through your account settings.
- Right to Erasure
- You may request the deletion of your personal data, subject to legal retention obligations that may prevent immediate removal in certain cases.
- Right to Object
- You have the right to object to the processing of your data for certain purposes, particularly marketing communications. An option to unsubscribe from promotional communications is available in your account settings.
Amendments to This Policy and How to Contact Us
Changes to This Privacy Policy
Spins reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email address.
The date of the most recent update is stated at the top of this page. Continued use of the spins platform following any amendments to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Contact Our Team for Privacy Enquiries
If you have any questions, concerns, or wish to submit a request regarding your personal data, the spins customer support team is ready to assist. You can reach us through the support portal available after logging in to your account.
For general enquiries about the platform and your account, please refer to the Frequently Asked Questions which contains answers to the most frequently asked questions.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your rights as a spins user are fully respected.
This Privacy Policy is to be read together with the Terms & Conditions spins. Together, both documents form the complete protection framework for users of our platform in Malaysia. For information on our approach to responsible gaming, please visit our Responsible Gaming ours.
Your Data Is Safe With Us — Start Your spins Experience
Register a spins account with confidence, knowing that your privacy and data security are our priority. The ultimate sports and casino entertainment platform for Malaysian users is waiting for you.